The rooms were a good size with a sitting area and kitchenette. Are you expecting help of Korean staff, You should keep it in mind that it is kind of 'Pocketmon-Go' or 'Hide & Seek'. Lotte Hotel Guam 5 étoiles. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. 764 were here. We sincerely apologize for not being able to exceed your expectations, and we appreciate that you have brought the matter to our attention. Please be assured that we are doing our best to check our facilities more often to provide a more comfortable space for you. You may enter a promotion code after selecting a hotel. Hilton Guam Resort & Spa 힐튼 괌 리조트 & 스파 ヒルトングアムリゾート&スパ - Duration: 2:02. This shows how poorly managed this hotel is.Besides that, we could not find any map or tourist info that is all English without Korean in the hotel. Always Meeting Our Guests' Expectation Bathrooms include separate bathtubs and showers with deep soaking bathtubs and hair dryers. The grounds were kept manicured and hotel was within walking distance is an ABC store (food and souvenir items) and the beach bar down the road that is popular with awesome sunset views. (The guy said 15$ per day, but not sure.)4. Réserver Lotte Hotel Guam, Tumon sur Tripadvisor : consultez les 413 avis de voyageurs, 827 photos, et les meilleures offres pour Lotte Hotel Guam, classé n°1 sur 22 hôtels à Tumon et noté 4 sur 5 sur Tripadvisor. We will be sure to improve in these areas, thank you for your input. If you have little baby, be prepared for facing burning sunlight of outside road or freezing inside when you're back in wet.4. Get Directions. 5:31 . At Beng Teng Spa it is our mission to create a tranquil and healing experience for each guest. See 413 traveller reviews, 827 candid photos, and great deals for Lotte Hotel Guam, ranked #1 of 22 hotels in Tumon and rated 4 of 5 at Tripadvisor. LOTTE HOTEL GUAM, where luxury and elegance greet you the instant you step inside. 5,161 people follow this. 5,034 people like this. And it was not a nice sprayer. Sure, the vast majority of the guests are Korean and Japanese, but again, unless you have problem with Asians, why would that be an issue? Holiday Resort & Spa Guam. Your green hotel choice in Tumon. ... Review Lotte Hotel - Guam - Duration: 5:31. We hope you could visit our hotel again and the wonderful facilities we have to offer. Think my preference next time would be back to the Westin. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 1 Thank you and we wish you all the best. The staff were warm and welcoming. So taking a shower - one stands where you would get out of the tub to dry off. We will be delighted to have you back here at Lotte Hotel Guam if your plans allow so. There was a glass shower door that closed for the shower AND the tub. Lotte Hotel Guam offers 222 accommodations with safes and complimentary bottled water. Experience the healthy and fun lifestyle with various programs. Contact Lotte Hotel Guam … Restroom is really small in twin bed room but King bed room has great rest room. During the shower, you soak the tub down. See 413 traveller reviews, 827 photos, and cheap rates for Lotte Hotel Guam, ranked #1 of 22 hotels in Tumon and rated 4 of 5 at Tripadvisor. We wish you all the best. Flat-screen televisions come with premium cable channels. I'm 5'8" and had to bend over to get under it. We wish you all the best. Thank you and we wish you all the best. ), I requested information of Dinner cruiser pkg, but she just made reservation and then said already been confirmed so it is hard to cancel. Review tags are currently only available for English language reviews. Réserver Lotte Hotel Guam, Tumon sur Tripadvisor : consultez les 413 avis de voyageurs, 827 photos, et les meilleures offres pour Lotte Hotel Guam, classé n°1 sur 22 hôtels à Tumon et noté 4 sur 5 sur Tripadvisor. It is conveniently located within walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, … Good location compared hotel cost to others. As for your experience in our Island Wing, we do apologize for the inconveniences you came across. No inside parking lot, so that you need to cool down your car before riding. We stayed in the Island Wing, which seems to come under fire particularly in other reviews. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Providing quality service is our responsibility. When we came back around 4pm, our room was not made at all and we have to call housekeeping and went outside again. Lotte Hotel Guam. Over all, the hotels really suffer here - they don't meet the quality of the European or American chain counterparts even though they have the same names. There are 2 ways to reach(In/Outside). friendy and helpful staff, enjoyable honeymoon, Staying in the Family Suite(?) Although the cocktail snack selection was "ehhhh" (tortilla chips and salsa, a cheese tray that was not replenished and some flavorless desserts.) Stroller can be rent but do not expect what rent in the Lotte Department store. The other hotels I have stayed at in Guam are not like this. I had the dry massage and she did the oil massage. About See All. 34 354 personnes étaient ici. Dear Shirly K, Thank you for staying with us and taking time to review our hotel. So let's talk what took away from these positives: There are two wings - Island and Tower. Dear AmazingD, Thank you for taking the time to review our hotel and for your kind comments on our staff's service. Still Niko Hotel is doing some construction so you can hear the sound in day time. The … Avec ascenseur, dans cet hôtel 2,5étoiles, vous pourrez rejoindre facilement les niveaux … Actually that room is hard to say a family suite but just connected room(Junior suite? "It was my very first time here and I got to experience the Nanta Garden spa package and let me tell ya it was an AMAZING experience and I highly recommend Dan Chelle as your massage therapist!" school of reviewing. Prices are calculated as of 21/09/2020 based on a check-in date of 04/10/2020. Rooms open to balconies. 7.6 Good 1,561 reviews … Plus, You should go early for breakfast if you are staying while in gold season, since seats are not sufficient and staffs are short of hands.2. Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review. Very clean and quiet. Indeed, there are nothing to hanging your clothes in the rooms or 3 balconies.Others:1. Refrigerators and coffee/tea makers are provided. I'm sure one of the big reason that Korean travelers choose Lotte in Guam is that let their family feel free to communicate. We had an awesome hour long massage. We would like to apologize about the unfortunate room temperature and interrupted electricity issues you had experienced. Hôtel à Tumon Situé en front de mer, surplombant la baie de Tumon, le Lotte Hotel Guam vous propose une piscine, une salle de sport, un restaurant, une épicerie fine et un café. From AU$263 per night on Tripadvisor: Lotte Hotel Guam, Tumon. L' établissement dispose d'un espace de parking exclusivement réservé aux voitures de ses clients. which has small kitchen connected with Std twn room). The club lounge had a great breakfast selection and afternoon cocktails. a Japanese style spa. I loved the environment. It is conveniently located within 15-minute by car from the airport, and 5-minute walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, and shopping centers are nearby and within an … 0. Definitely worth going here. Two things drove me CRAZY: The pillows (all 4 of them) smelled musty from the humidity. The Westin Resort Guam and Convention Center est l’attraction la plus proche de Lotte Hotel Guam. Please accept our apologies as we hope to have the opportunity to serve you better in the near future. The exchange rate is the official exchange rate and may differ from the actual hotel rate. Other than that, we experienced poor housekeeping during our stay there. It is also great to know that you were satisfied with our Club Lounge and the convenient location of Lotte Hotel Guam. Share your stay to save more. Long journey to go to the pool. We are pleased to hear that your honeymoon stay was enjoyable. Dear A5306GTjenniferl, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. Prices are the average nightly price provided by our partners and may not include all taxes and fees. It is conveniently located within 15-minute by car from the airport, and 5-minute walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, and shopping centers are nearby and within an … Show more Show less. I sent an... ” “ We had a lovely stay! … The place is immaculate and therapeutic. We paid more than USD 300/night for a tower wing room that is old with stuffy air con, dirty carpet and water stains all over the bathroom tiles. Taxes and fees that are shown are estimates only. We are delighted to hear that you were satisfied with your room stay, the hotel facilities and the convenient location of our hotel. Pia Resort Hotel & Condominium. HotelKDM 13 views. Would you like to log in? See more of Lotte Hotel Guam on Facebook. We had an awesome hour long massage. Lotte Hotel Guam - Tamuning - 10 photos, 259 avis d'utilisateurs. Quelles sont les heures d’arrivée et de départ à Lotte Hotel Guam ? Retrouvez toutes les informations sur cet hébergement avec ViaMichelin HOTEL et réservez gratuitement en ligne Log In. Rooms in the Tower wing might be better than this.And I would like to say I was great fan of Lotte Hotel because I have had several chances visiting other Lotte Hotels globally (Jeju, Hochimin, Hanoi,...)Tips for booking: Unfortunately I have made reservation via Expedia so that I couldn't get any of 'Lotte privilege reward point' from not only room fee but also any of room charged payment(Breakfast, Cavana,..)1. We hope to regain your trust again and look forward to providing you better service in the future. But I was not happy with the management. of the Island Wing, Hotels near (GUM) A.B. Guam Reef & Olive Spa Resort「Japanese suite 」 - Duration: 0:52. Thank you again for your review. Une télévision à écran plat donne accès aux chaînes thématiques par câble. Lotte hotel is around 20 minutes from the airport, we have previously arranged transportation to and from the hotel since we arrive around 6am in the morning. The beach is not a private one and there is very limited tree shadow which has lots of mosquitos. Log in to add to Favorites. This review is mainly focused on Family suite which I have stayed since this is the first visiting in Lotte Guam. Lee Moo HeonGeneral Manager Lotte Hotel Guam. Plastic spoon & folk for my little 2-year daughter has sticky/dirty leftovers on them and some bowls & dishes also has some leftover dots on the surface. The lotte hotel staff treat me like a king. Les salles de bain comprennent une baignoire et une … Adults I would say the tile was fairly clean. Dear manager, do you want to get additional reputational advantages from Korean travelers who needs korean supporting? Rapport qualité-prix … Voir les prix . Dusit Beach Resort Guam, Lotte Hotel Guam et Dusit Thani Guam Resort ont tous un spa et ont reçu d'excellents avis de la part des voyageurs à Tumon. There was a Toyota car rental off the lobby that was convenient. Travel agency in the LB(PTM? Won Pat Intl Airport, Tarza Magical Adventure Zone and Water Park, War in the Pacific National Historical Park: Tickets & Tours‎, Morning market Dededo: Tickets & Tours‎. "The DUSIT THANI Guam is one of the iconic hotels in the pacific region, and their spa is well reputable provides better service than any Asian relaxation spa … (I was able to see several seniors were having some trouble with communication)3. Experience the healthy and fun lifestyle with various programs. Location of Lotte hotel is perfectly located a little out of the busy main street and yet not too far from the shops. Partially Ocean view in the Island Wing but view is great as all views does in Guam.3. There is massive fragrance machines pumping in scent (to the point of making me sneeze) to cover up the damp smell. Even though the management did call to apologize later, I still think the hardware and software do not live up to its price tag. 315 avis. Spa. Kindly visit us again. So this place seems to get a fair amount of criticism on here. Lotte Hotel Guam possède 222 chambres comprenant un coffre-fort et de l'eau minérale (offerte). Experience Lotte Hotel Guam. (we left the room before 11am) To prevent this to happen again, the next day we placed the housekeeping sign on the door before heading out close to noon, hoping our room will be cleaned while we were out. (surely you would expect them give you at least double bed for honeymoon and not two single beds?) Rapport qualité-prix nº 10 sur 12 Hôtels 3 étoiles à Tumon. Meilleurs hôtels spa à Tumon : consultez 14.078 avis de voyageurs, 15.230 photos, les meilleures offres et comparez les prix pour 13 hôtels spa à Tumon, Mariana Islands sur Tripadvisor. Poorly managed hotel and tailored to Korean only! Refrigerator is not even cold to the least.overall would return to Guam but maybe another hotel. Your detailed review will be of great help to other guests planning to visit our hotel. The staff were warm and welcoming. Thank you again for your opinions. Every time I walked through the lobby, every single employee (without fail) would look up, smile and acknowledge me with the local "Hafa Adai" greeting. The first day the housekeeping was in our room cleaning after we came back to our room at 3 pm in the afternoon, and we had no choice but to go wait in its club lounge. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. (If you want, it will be better to refer the brochure and do it by yourself)Thank you for reading and hope this could be helpful. Tarza water park was perfect for 4yr-old kid. Shuttle bus stop is right in front of hotel and runs throughout the busy main street and the shopping malls. 1 Hotel has given us free boxes for packing extra shopping back home which is very helpful of them. Second - this hotel had the weirdest bathrooms I have ever seen. You should prepare something to dry your wet clothes, since laundry machines are in the 1st floor and family suites are located in 7~10th floor. OK - as typical with my reviews - let's start with the positives: I found the hotel staff extremely friendly. Lee Moo Heon General Manager Lotte Hotel Guam. When I called for them - they brought 3 giant bath towels. Forgot account? Overall then, I'd happily stay in the Lotte again, and I think it gets a lot of flak that it doesn't really deserve, which may just be a symptom of the TripAdvisor, "We didn't like the cave, it was too dark and damp!" Warm Regards, Lee Moo Heon General Manager Lotte Hotel Guam. I found bug (looks like small roach) in the bed room. Sometimes eletricity shut down. Beng Teng Massage - 80 min $110 Beng Teng Massage - 110 min $150 A full massage that helps to relieve … LOTTE HOTEL GUAM’s fitness center features state-of-the-art exercise equipment. Our hotel does conduct normal pest control routines throughout our property. Book now & save up to 50% with TiCATi! We will be sure to inform them, as we always strive for the best customer experience. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 413 reviews #5 Best Value of 17 Spa Hotels in Guam “ Lotte hotel is not located in the centre, but it is a walking distance and there were free shuttle buses as well. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. Here at Lotte, we do our best to provide exceptional service and are happy to know that our staff was friendly and helpful. But what I found at the 2nd day breakfast was something that I could not be experienced in other Lotte Hotel. Thank you for your honest comments, as they will be of great help to those planning to visit out hotel. Thank you for bringing the mentioned matters up as we will see to them right away. The place is immaculate and therapeutic. Lee Moo Heon General Manager Lotte Hotel Guam. Try using the Favorites feature after logging in. Unfortunately there are no king size beds available in partial ocean deluxe view rooms which is disappointing and there is extra charge if we wanted to upgrade it to a king size bed room with kitchen. And while there was more than enough room for TWO night tables - there was only one. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. Consultez la liste complète : Hôtels spa à Tumon. One day they totally forgot my hand towels. 34,349 check-ins. La Seine restaurant must be (I believe) the pride of Lotte Hotel. Voir plus Voir moins. As for your room experience, we do sincerely apologize for your findings. We will be sure to shared your review with the Beng Teng Spa and thank you for your kind compliments on their staff and service. Avoid the Island wing. BODY MASSAGE Signature Massage - 80 min $110 Signature Massage - 110 min $150 A full body massage that combines heat and cold using basalt river rocks to help loosen tension of tight muscles. Warm Regards, Lee Moo HeonGeneral Manager Lotte Hotel Guam, This is the version of our website addressed to speakers of English in the United States. Lotte Hotel, Guam, U.S.A. 185 Gun Beach Road, Tamuning, Guam 96913 (Located in the Island Wing lobby of Lotte Hotel Guam, on hotel road, next to Nikko Hotel) Powered by Create your own unique website with customizable templates. It is conveniently located within walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, … Prices are calculated as of 12/10/2020 based on … Lotte Hotel Guam in Tumon Bay Beach, the Beachfront hotel 롯데호텔괌 - Duration: 1:36. Indeed, if you prefer to avoid Koreans and Japanese people, you might want to reconsider going to Guam at all! Child: 4-12 years old (5-11 years old in the U.S.), 185 Gun Beach Road Barrigada, Guam 96913, USA. Definitely worth going here.More, Dear Cheryl S, Thank you for sharing your experience about the Beng Teng Spa located in our hotel. À Lotte … Room LOTTE HOTELS & RESORTS - 롯데호텔앤리조트 Location +1 671-646-6811. Lotte Hotel Guam, Tumon: 413 Hotel Reviews, 827 traveller photos, and great deals for Lotte Hotel Guam, ranked #1 of 22 hotels in Tumon and rated 4 of 5 at Tripadvisor. Went with my friend and we were treated like royalty. I had the dry massage and she did the oil massage. Voir les prix . HOTEL LOTTE 185 Gun Beach Road Barrigada, Guam 96913, USA +1-671-646-6811 Create New Account. The infinity pool was beautiful and had a great view of the ocean. Went with my friend and we were treated like royalty. We will assure to re-do an overall assessment with our experts. The air conditioning stops when you switch to moderate or low and therefore we could only put it on Hi or cool in the other room when it gets too cold.Heated toilet seats are always a plus. Please be assured that your comments will be brought up to our management team to address the issues and will do our best to improve. Please, why don't you hire or training more staffs who can use korean? This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. Please see our partners for more details. We would like to address the issues mentioned in your review about your La Seine and your room accommodation experiences. Things to do near Lotte Hotel Guam on Tripadvisor: See 18,856 reviews and 5,858 candid photos of things to do near Lotte Hotel Guam in Tumon, Mariana Islands. Voir les prix . Community See All. Où Lotte Hotel Guam est-il situé ? Lotte Hotel Guam est situé 185 Gun Beach Road à Tumon, à 4,7 km du centre de Tamuning. The TV could only be viewed from the sitting area and not from bed. Rapport qualité-prix nº 9 sur 12 Hôtels 3 étoiles à Tumon “ Chambre defraichie, vaut pas le detour ” Verona Resort & Spa. Best Spa Resorts in Guam on Tripadvisor: Find 17,062 traveller reviews, 17,745 candid photos, and prices for 18 spa resorts in Guam, Mariana Islands. The room is clean but there are moments of interrupted electricity (sudden power cuts) throughout the stay. Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review Responded October 25, 2016 Dear Cheryl S, Thank you for sharing your experience about the Beng Teng Spa located in our hotel. Description de l'hôtel LOTTE HOTEL GUAM Au nom de toute l´équipe de l´ hôtel "LOTTE HOTEL GUAM", nous vous souhaitons la bienvenue. Not Now. Yes, the corridors are open to the outside, so no, they aren't carpeted (for reasons I'd assume were obvious), but since hotel guests don't tend to make a habit of sleeping or spending their leisure time in the corridors of hotels, I largely fail to see why this is an issue. Dear Bo Geun K, Thank you for staying with us and sharing your experience about Lotte Hotel Guam. Instead of using Cavana, I recommend you to use private beach chairs which other agency has owned. Dear Carruthers77, Thank you for staying with us and for sharing your experience at Lotte Hotel Guam. Guam Plaza Resort & Spa offers accommodation in Tumon, 5 minutes' walk from a range of shops and restaurants. more. But the shower nozzle would be perfect only for someone that is 5 feet tall or less. Please be assured that we will be sure to speak to our staff in our restaurant to look into the cleanliness of the silverware that we provide to our guests. 185 Gun Beach Road (7,904.94 mi) Tumon, Guam, Guam 96913. I think this hotel is tailored for Korean only so please don't choose this hotel if u are not Korean. But no suitable desk (see my pictures.) Show Prices . or. 2020 Travelers' Choice Best of the Best LOTTE HOTEL GUAM, where luxury and elegance greet you the instant you step inside. Yasu Sakai 643 views. Definitely good for family (including grand fa/son or daughter) because it has small kitchen with microwave/steam pot/induction heating range.. and 'connected' via 'opened' double doors.2. Children LOTTE HOTEL GUAM, where luxury and elegance greet you the instant you step inside. We stayed at the 3rd floor of the partial ocean deluxe, it's a massive room with a living area, so perfectly with two toilets.The hotel has kindly offered a cake for our honeymoon stay (since I'm pregnant and cannot consume alcohol) upon requested. This … Now £122 on Tripadvisor: Lotte Hotel Guam, Tumon. Still, it feels great to be noticed for our efforts, thank you very much for your encouragement. Having stayed there a week or so ago, I'd have to say most of it (as is often the case) seems unwarranted. Quality of the towels was below average. Un réfrigérateur et une cafetière ou une bouilloire sont fournis. 7.6 Bien 259 expériences vécues Tarif moyen par nuit : € 169. The staff were friendly and helpful, the rooms were perfectly clean and pleasant, the facilities (pool, restaurant etc) were nice, the breakfast buffet was decent and varied, the location is great, and the little beach out front was nice too. 9 avis. We hope you would give us a second chance at providing you a better room experience next time. LOTTE HOTEL GUAM’s fitness center features state-of-the-art exercise equipment. ... 1:36. Book Lotte Hotel Guam, Tumon on Tripadvisor: See 413 traveller reviews, 827 candid photos, and great deals for Lotte Hotel Guam, ranked #1 of 22 hotels in Tumon and rated 4 of 5 at Tripadvisor. 695 avis. You can stay in the Cavana which is hot and several steps away from the beach. Les chambres donnent sur un balcon. The concrete hallways reminded me of a prison. Lotte Hotel Guam - Questions fréquentes sur la réservation d’une chambre. We will put our best effort to provide a comfortable stay. We look forward to welcoming you again and making your stay another memorable one. Not recommended for people who are willing to spend money on a 5 star hotel qualities. Guests can enjoy a dip in the pool or a meal at the on-site restaurant. Kind Regards, Lee Moo Heon General Manager Lotte Hotel Guam. Lobby that was convenient Heon General Manager at Lotte hotel Guam, responded to review! Consultez la liste complète: Hôtels Spa à Tumon, à 4,7 du... Still Niko hotel is tailored for Korean only so please do n't choose this hotel tailored... And for sharing your experience about the Beng Teng Spa located in our hotel will assure re-do. Taking a shower - one stands where you would give us a second chance at providing you in. 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Call housekeeping and went outside again you soak the tub to dry off the.... Too far from the Beach recommended for people who are willing to spend money on a 5 star hotel on.: 5:31 shower, you might want to reconsider going to Guam at all: Lotte hotel Guam, 96913! Hotel facilities and the convenient location of Lotte hotel Guam 222 chambres un! Promotion code after selecting a hotel experience next time would be perfect only for someone that 5... Dear Cheryl S, Thank you for staying with us and taking time to review our does! Wings - Island and Tower other reviews comments on our staff was friendly and helpful staff, enjoyable honeymoon staying! Someone that is 5 feet tall or less at all and we you. Management representative and not of TripAdvisor LLC ( Junior suite customer experience est 185! Them, as they will be delighted to have you back here at hotel... Of making me sneeze ) to cover up the damp smell: there are 2 ways to reach In/Outside! 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